Returns & Exchanges
While we take pride in every Horsey Couture product, if for any reason you are not satisfied with your purchase, we will assist you with a prompt return. All returns must be postmarked no later than 15 days of purchase in original condition, unworn, unwashed, and must contain all tags and packaging. Horsey Couture is not responsible for the cost of returning the item. No COD returns will be accepted. We reserve the right to deny any return. Any return received after 15 days of purchase may be denied.
In the event your package was damaged in transit, email within 2 business days of receiving package to email@example.com. Keep all packaging for inspection by courier.
We recommend items be returned via UPS or insured parcel post for proof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.
Include a copy of your original packing slip, with a description of the reason for return.
If you’re returning an item for a refund, you will be refunded less shipping and a 15% restocking fee.