How can I get in contact with the Customer Service department?

You can reach our customer service department by e-mail or telephone. We are available to answer phone calls during our normal business hours (Monday – Friday; 9am – 6pm CST). If it is outside of business hours, you can send an e-mail to customerservice@horseycouture.net

How do I use my coupon/gift code?

After you have all your items added to your shopping cart, click “Shopping Cart” at the top. You will see your list of items, if you scroll towards the bottom of that list you will see a section for “Coupon or Gift Card.” Enter your code in the entry and click “Update Cart” – you should see the sub-total change. If the coupon/gift code is for a specific item that is NOT in the cart you will not see a change. You can NOT use multiple codes at once.

How long will it take to get my order?

Please allow two weeks from date of purchase for processing and delivery.

I entered the shipping address incorrectly or ordered the wrong item. What do I do now?

Since all orders are immediately sent to the shipping department and processed, we cannot stop the order. If you contact us immediately after placing the order, at 817.488.0184 , we will try to modify the order before it ships. However, if the order has already been shipped, we will be unable to modify the order.

I changed my mind, and wish to cancel my order. How can I do that?

All orders are immediately sent to the shipping department and processed. As a result, you will not be able to cancel the order before it ships out. Once the order has been shipped, it cannot be cancelled and you will need to follow the procedures for a return.

How do I return products for a refund?

Please refer to the return/exchange policy listed in the terms and conditions. We will be happy to return or exchange any items that have not been washed or worn within 15 days of purchase.

My card keeps getting declined. What is going on?

There are 2 main reasons that your card would be declined:

1. AVS Mismatch – The system did not match the credit card address to the address entered. Make sure you typed the billing information in the correct area, and you entered the address exactly as it appears on your credit card bill.
2. Transaction Declined – The bank has declined the card. Either there is a hold on the card or insufficient funds. Please contact your back for more information.

Why do I need to create a log in and password?

For your convenience, the system will save your order history, primary billing, and primary shipping address. Your credit card information is secure, and is not saved.

When will my charge be processed?

When you make a purchase, the charge is processed immediately. Depending on the financial institution, charges can take up to 3-5 business days to appear on your account. Note: All prices are in US Dollars unless otherwise specified.



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